European Union Digital Services Act: Dispute Resolution Options
This page applies only to users in the EU covered by the Digital Services Act (DSA), and only to certain decisions we make about content and accounts.
When these options apply
If we restrict your content or account, or decline to act on a report you submitted about potentially illegal or policy-violating content, and you disagree with our decision, you may be able to refer the matter to an independent out-of-court dispute settlement body.
You can also appeal to us directly first, which is usually the fastest way to get a decision reviewed.
What is an out-of-court dispute settlement body?
Out-of-court dispute settlement bodies are independent bodies certified by an EU Member State to review eligible disputes between users and platforms. The European Commission publishes the list of certified bodies here.
What decisions are eligible
We restricted your content or account
The visibility of your content or your access to your account has been restricted because Suno determined that your content was illegal or violated our policies.
We didn’t act on your report
You reported content that you believe is illegal or violates our policies, and Suno did not remove the content.
Other Options
You can appeal our decision through our internal appeals process as described in our Community Guidelines. If we’ve sent you a message about a decision, it explains how you can appeal. You can also pursue your claim in court, and may want to consult your own legal counsel.